When Clients Go Above and Beyond
February 27th, 2010 Categories: One Minute Realtor, Sellers
Sadly, You Hear a Lot of Horror Stories in this Business. How About a Really Happy One For a Change?
We at The Moss Haedrich Team are blessed to have lots of really nice clients. Whether they find us here on our blog…on one of our other websites…or come to us as referrals, as many of our clients do, I’m convinced our clients would win all the gold if somebody held a Nice Olympics.
Which brings me to last Sunday evening, when my cell phone rang at 9:00. It was a client, and – as anyone in real estate will tell you – when a client calls you at 9:00PM on a Sunday it’s typically not to say how swell they think you are.
This client was calling to say they were locked out of their home. They had been gone for the day in Pennsylvania…their home had a couple of showings in their absence…and apparently someone had unwittingly locked the door from the garage into the house. Could I give them the lockbox code to get in?
Well, no I couldn’t because – as you may know – our lockboxes in Anne Arundel county require a special electronic key. No problem, I assured them: I’ll just update my key, drive over and open the door. I didn’t dawdle: they have young children. I once did, also, and I knew that after a long drive the novelty of sitting outside your locked house singing yet another round of 99 Bottles of Beer on the Wall would wear thin quickly.
I arrived, let them in, and – after exchanging a few quick regrets – was gone in about 2 minutes.
And that would have been that – all in a Realtor day’s work, you know. Except for the fact that our client stopped by our office this week, unexpectedly, to express his gratitude for driving 20 minutes to let his family in on a Sunday evening. He then handed us a gift card to our favorite restaurant.
I can’t tell you how touched we were by this expression of gratitude.
Real estate can be a demanding business. We help navigate our clients – buyers and sellers – through transactions that can be complicated, protracted and emotionally draining. Managing frayed nerves, raw emotions and disappointment come with the job.
As does – on occasion – a great big unexpected thank you.
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